Are all products on your site new?

We offer a mix of new, refurbished, and used products to cater to all budgets.

What guarantees come with new products?

New products come with manufacturer warranties and our quality assurance, ensuring a reliable and brand-new experience.

Can I return unboxed new products?

No, we do not accept returns or exchanges on new, unboxed products.

What's the condition of used products?

Used products vary, but we accurately describe their conditions.

Do used products come with a warranty?

Used products are thoroughly tested and may come with a limited warranty. Check the product details for specific information.

How long is the return and exchange period?

Our return and exchange window is 14 days from the date of purchase for both new and used items.

Can I return a product without the original packaging?

Although we recommend returning items in their original packaging, we do accept used and refurbished products without it. Please ensure all accessories are included. It's important to note that we do not accept returns or exchanges for new and unboxed products.

What happens if my product arrives damaged?

Contact our customer service immediately, provide photos, and we'll guide you through the return or exchange process.

 Are refurbished products reliable?

Absolutely! Our refurbished items undergo rigorous testing, ensuring they meet high quality standards before being offered for sale.

Can I purchase an extended warranty?

Yes, we offer extended warranties. Explore options during the checkout process.

How do I initiate a return or exchange?

Contact our customer service team to start the process and receive a Return Authorization (RA) number.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards and secure online payment gateways.

What can I return?

You can return new, used, or refurbished PCs, laptops, and mobiles within 14 days of purchase if they meet our return conditions. New products must be in their original packaging, while used products can be returned if they don't match the described conditions. Ensure the item is in its original condition with all accessories and documentation for a hassle-free return process. Refer to our Return & Exchange Policy for comprehensive details on eligible returns.

Can I exchange or get a replacement?

Yes, eligible items can be exchanged or replaced within 14 days of purchase. Contact our customer service team for assistance and refer to our Return & Exchange Policy for details.

What brands do you carry for laptops and mobiles?

We offer a diverse range of brands, including popular ones for laptops like Dell, HP, Lenovo, Apple, Acer, and renowned mobile brands.

Can I modify or cancel my order after purchase?

Contact our customer service promptly. We'll do our best to accommodate changes, but it depends on the order processing stage.

Do you provide technical support after purchase?

While our products come with manufacturer support, our customer service team is here to assist you with any queries.

Do I have to pay for shipping in case of return or exchange?

Yes, the cost of shipping the return is typically the responsibility of the customer. Please refer to our Return & Exchange Policy for detailed information on the return process, including any applicable shipping fees. If you have specific questions or concerns, feel free to contact our customer service team for assistance.

What is your policy on defective products after the warranty period?

Contact us, and we'll explore options to address any issues with your product.

Do you offer bulk purchase discounts?

Yes, we provide discounts for bulk purchases. Contact our sales team for customized quotes.

Are your refurbished products eco-friendly?

Yes, by extending the life of electronics, we contribute to reducing electronic waste.

How can I track my order?

Once your order ships, you'll receive a tracking number to monitor the delivery status.

Do you offer gift cards?

Yes, we provide gift cards for convenient gifting options.

Can I purchase accessories separately?

Absolutely. Browse our accessories section to find additional items for your devices.

What if I encounter issues with my product after the return period?

Contact our customer service team, and we'll assist you in finding a resolution.

Do you have a loyalty program for returning customers?

Yes, stay tuned for updates on our loyalty program offering exclusive benefits.

How are refurbished products tested?

Our technicians perform rigorous testing to ensure the functionality and reliability of refurbished items.

What happens if my product is out of stock after purchase?

In rare instances, we'll offer alternatives or process a refund promptly.

Can I schedule a delivery date?

Yes, you can.

Do you provide installation services for purchased products?

While we don't offer installation services, our customer service can guide you through the process.

Is there a limit to the number of items I can purchase?

Generally, no. However, for bulk purchases, contact our sales team for personalized assistance.

Are prices negotiable?

Our prices are competitive, but for bulk orders or special circumstances, feel free to discuss with our sales team.

Can I return a product without a receipt?

To process returns, we generally require a valid proof of purchase. Contact us for assistance.

Do you offer financing options for purchases?

No, we don't.

Do you offer trade-in options for old devices?

Currently, we do not offer a trade-in program. Check our website for any updates on this service.

Are your products compatible with international power standards?

Check the product specifications for voltage details. We may offer adapters or alternative options for international use.

Can I place an order over the phone?

For security reasons, we encourage customers to place orders through our secure website. Contact customer service for assistance if needed.

What happens if I miss the delivery of my order?

The courier will typically leave a notification with instructions.

Can I return a personalized or customized product?

Unfortunately, personalized or customized products are typically nonreturnable. Contact us for specific cases.

What is your policy on price adjustments?

We do not offer retroactive price adjustments. Prices are as displayed during the time of purchase.

How do I unsubscribe from newsletters or promotional emails?     

Use the unsubscribe link in our emails or contact customer service for assistance with managing your email preferences.

Can I return a product gifted to me?

Yes, you can return a gifted product within our standard return period. Contact customer service for assistance.

How do I know if a product is back ordered?

Product availability is displayed on the product page. Contact customer service for updates on back-ordered items.

What measures are in place for data security on refurbished devices?

Refurbished devices undergo data-wiping procedures to ensure customer privacy and security.

Can I change the shipping address after placing an order?

Contact customer service immediately for address changes. Changes are only possible before the order is shipped.

How can I provide feedback on my shopping experience?

We value your feedback! Feel free to leave a review on our website or contact customer service with your thoughts and suggestions.